World Economic Forum – IT Training and Support Specialist – Svizzera

The Information Technology Support and Training team designs and implements e-learning modules, and provides support and training for 600 end users on core technology applications including customer relationship management software, knowledge management tools and video conferencing technology.

Duties and Responsibilities

• Train and support individuals and groups of users on technology applications (Adobe Connect, Salesforce and others), in face-to-face and virtual interaction

• Administer Virtual Meeting Platforms and CRM

• Organize and set up high-level virtual meetings involving internal and external audiences

• Create and use e-learning technology tools and learning management systems

• Support usage of collaboration tools

• Provide first-level user support on applications (Adobe Connect/Salesforce)

• Design and create interactive online learning programmes